Privacy Policy
Your privacy matters to us. This policy explains how Vrelindo Qomitas collects, uses, and protects your personal information when you use our family investing education services.
Information We Collect
When you engage with our family investing education services, we collect information that helps us provide you with personalized learning experiences and support. Here's what we gather and why:
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Educational background and investment experience level
- Family financial goals and learning objectives
- Communication preferences and accessibility needs
- Payment information for course enrollment and services
Automatically Collected Information
Our website collects certain technical information to improve your experience:
- Browser type, device information, and operating system
- IP address and general location data (city/province level)
- Pages visited, time spent on site, and navigation patterns
- Course completion progress and learning preferences
We never collect sensitive financial account information, social insurance numbers, or detailed investment portfolio data through our website.
How We Use Your Information
Your information helps us deliver quality education and support that matches your family's investing journey. We use collected data for these specific purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact info, learning progress, preferences | Contract fulfillment |
| Educational recommendations | Experience level, goals, course history | Legitimate interest |
| Customer service | All provided information as needed | Contract fulfillment |
| Website improvement | Usage patterns, technical data | Legitimate interest |
| Marketing communications | Contact details, preferences | Consent |
We only send marketing emails to those who've specifically opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share information in these limited circumstances:
Service Providers
We work with trusted companies that help us operate our business:
- Email service providers for course communications
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and security
- Learning management system providers for course delivery
These providers are contractually bound to protect your information and use it only for specified services.
Legal Requirements
We may disclose information when required by Canadian federal or provincial law, court orders, or to protect our legal rights and the safety of our students and staff.
Business Transfers
If Vrelindo Qomitas is acquired or merged with another company, your information may be transferred as part of that transaction. We'd notify you of any such changes.
Your Privacy Rights
Under Canadian privacy legislation including PIPEDA, you have several rights regarding your personal information:
Access
Request a copy of the personal information we hold about you, including how it's being used.
Correction
Ask us to correct inaccurate or incomplete information in your records.
Withdrawal of Consent
Withdraw consent for marketing communications or other non-essential uses of your data.
Portability
Receive your personal information in a commonly used format for transfer to another service.
To exercise these rights, contact us at [email protected] or call +1 514 725 2525. We'll respond within 30 days and verify your identity before processing requests.
Complaint Process
If you're not satisfied with how we handle your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada. We encourage you to contact us first so we can work together to resolve any issues.
Data Security and Storage
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure:
Technical Safeguards
- SSL encryption for all data transmission
- Secure, password-protected databases with limited access
- Regular security updates and system monitoring
- Encrypted backup storage with Canadian data centers
Administrative Safeguards
- Staff training on privacy protection and data handling
- Access controls limiting information to authorized personnel
- Regular privacy policy reviews and updates
- Incident response procedures for potential breaches
While we implement strong security measures, no system is completely secure. We'll notify affected individuals and relevant authorities of any significant data breaches as required by law.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy:
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational compliance requirements |
| Payment information | 7 years after transaction | Tax and accounting purposes |
| Marketing communications | Until unsubscribe request | Ongoing consent |
| Website usage data | 2 years maximum | Website optimization |
| Customer service records | 3 years after last contact | Quality assurance |
After retention periods expire, we securely delete or anonymize personal information. You can request earlier deletion of your data, though we may need to retain some information for legal compliance.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant educational content
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality. Essential cookies cannot be disabled as they're necessary for security and basic operations.
Third-Party Services
We use Google Analytics to understand website usage patterns. Google's privacy policy governs how they handle this data. We've configured these services to respect your privacy and limit data collection where possible.
Children's Privacy
Our services are designed for adults interested in family investing education. We don't knowingly collect personal information from children under 13 without explicit parental consent.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll work to remove that information from our systems promptly.
For educational content involving family financial planning, we encourage parents to supervise and participate in their children's learning about investing and money management.
International Data Transfers
We primarily store and process personal information within Canada. However, some of our service providers may process data in other countries, including the United States.
When information is transferred outside Canada, we ensure appropriate safeguards are in place through:
- Contractual commitments requiring equivalent privacy protection
- Selecting providers in countries with adequate privacy laws
- Using technical and organizational security measures
- Regular monitoring of compliance with privacy requirements
You have the right to know about international transfers affecting your data and can contact us for specific details about where your information is processed.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through:
- Email notification to active students and subscribers
- Prominent notice on our website homepage
- Updated effective date at the top of this policy
- Direct communication during course enrollment or renewal
We encourage you to review this policy periodically, especially before enrolling in new courses or updating your information. Continued use of our services after policy updates constitutes acceptance of the changes.
For material changes that significantly impact how we use your information, we'll seek your explicit consent before implementing new practices.
Privacy Questions?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: [email protected]
Phone: +1 514 725 2525
Mail: 4957 Argyle St, Port Alberni, BC V9Y 1V6, Canada
We typically respond to privacy inquiries within 2 business days and formal requests within 30 days as required by Canadian privacy law.